BILL JACOBS BMW SERVICE LOANER FAQS

As a loyal customer of our BMW dealership, you get to experience a variety of perks for both sales and service that set us aside from other dealerships. As a member of the Bill Jacobs BMW family, every time you need service done on your vehicle, we will provide you with a service loaner to drive while we work on your BMW. Schedule service with us today and request a loaner to drive today. We have a large fleet of BMW sedans and SAVS to choose from.

BILL JACOBS BMW LOANER VEHICLE FAQ’S & HIGHLIGHTS OF OUR UPDATED POLICY AND PROCEDURES.

1. Who is authorized to drive the Loaner Vehicle? Only you, and any immediate family member living within the same household, specifically listed on your insurance policy, and is over the age of 21.  Any additional driver covered under your insurance policy will need to supply a valid drivers license.
2. What do I need to have a loaner vehicle reserved for me? All guests require an appointment, to present a valid credit or debit card in the same name as a valid driver’s license. Provide their Insurance Company’s name and policy number.
3. Is there a charge for the Loaner vehicle? No, The Loaner vehicle is complimentary.  There is a $500.00 pre-authorization hold against the credit card you provide. The hold will be released within 24 hours after return. All Damage / Late Fees / Cleaning fees etc. will be deducted from this amount. * You may be charged in the future depending on the circumstance for other items including Insurance Company deductibles, summonses of any kind.
4. Who is responsible if the vehicle is in an accident? You are. The party at fault is indifferent in most cases. Your insurance is primary, a claim will be made against your policy and you will be responsible for any deductible that you may carry on your policy.  Damage also includes tires, wheels, and windshields. It is imperative that when signing the contract, that you review the vehicle with the Loaner Agent before leaving and note any existing damage. You MUST sign the contract agreeing to the condition of the vehicle before you leave the premises and we will email it or text it to you for your records. This is the ONLY document that will safeguard your responsibilities to us. Please note that Travelers insurance is not accepted.
5. Am I responsible for tolls? Bill Jacobs BMW provides a iPass for customers to use while they drive one of our BMW service loaners. Any fees, tickets, impound charges received are the responsibility of the customer.You are responsible for all, violations, fees, taxes, impound charges, booting fees, admin fees (etc.).  .
6. Can I smoke or carry pets in the car? No, there is absolutely no smoking / vaping or pets allowed of any kind in the loaner vehicle.  An immediate cleaning fee between $125 – $500 will be charged for any vehicle that returns with these issues. It is imperative that you verify this BEFORE taking the vehicle. You MUST sign the contract agreeing to the condition of the vehicle before you leave the premises and we will email it or text it to you.
7. How far can we drive?  We limit the loaner to be driven within the state of Illinois, and allow a maximum of 100 miles per day. Mileage over that may be billed at .25 cents per mile. If you have a situation, we ask that you contact your advisor immediately. Loaners are to be returned with the same amount of fuel in which it left.  Loaners are not to go over 10,000 miles in total.
8. When do I return the Loaner? You are to return the loaner the same day that you are informed that your vehicle is ready for pick up (we are open for drop off til 6pm for your convenience) or at the latest, first thing the following morning (we open at 7am everyday except Sunday when we are closed).  You are responsible for making sure that your loaner is checked in and returned without having any damage noted.  Remember to please remove all personal belongings from the loaner vehicle as Bill Jacobs BMW is not responsible for your items left in the vehicle.
9. Do you provide pickup and drop off services? Yes, with our White Glove Service Concierge, we offer a convenient way for your vehicle to be serviced with us. We will pickup for your BMW in need of service from your home or work and drop off a loaner for you to drive while we work on yours. When your vehicle’s service is complete, we will return your BMW to you and pickup up our loaner.
10. Can I reserve a particular type of Loaner vehicle? No. Unfortunately, due to our Fleet size and rotation, it is not feasible to be able to hold a particular type of vehicle. We maintain a diverse inventory.
11. What should I do if I get into an accident? Always make the safety of you and your passengers a priority! Contact the police immediately to have an accident report filed.  Please proceed to contact Bill Jacobs BMW at (855) 890-4334  to inform us of the accident. Attempt to take photos at the scene if possible. Please gather contact information including insurance company and policy number of the other party, if applicable.
12.  Can I use the vehicle as a Ride-Share? No. There is no insurance coverage for this type of use. Any personal liability claims for any injured parties will be your responsibility. Please review your insurance policy for coverage concerns.

Please see the Loaner vehicle contract for full legal disclosures. Bill Jacobs BMW’s management reserves the right to provide/deny loaner vehicles at their discretion.