I was pleasantly surprised when Bill Earnest answered my online quote request for a new X7. I had previously purchased from him years ago and had a great experience. Even though Bill was out of the office when he responded, Mike Adler, the General Sales manager stepped in to provide an immediate quote for the vehicle I wanted. By the time that I stopped in to look at the vehicle unfortunately it was sold. Mike and Bill suggested that I place an order for the exact vehicle that I wanted. We worked through the spec and placed the order that ...

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I am very pleased with my service. A quick inspection with one of the technicians was very cool. Alex Flinn was also very helpful and provided plenty of information.

I give the dealership and Alex Flinn both ten stars. Alex is the only reason we bring our BMW in for service. This is by far the only service center you need.

Mo was great to deal with and made our visit very smooth.

Jacob Murray and the service department are always at the top of their game whenever I bring my car in for service. They are always going the extra mile to make sure you are taken care of. It feels like each time I take my vehicle there I’m regaining trust in taking my vehicle in for service at a dealership since I’ve had bad experiences with taking other vehicles to other dealerships in the past. Would 100% recommend their service department and will continue to use them without hesitation.

I have consistently received outstanding service from Jeff at Bill Jacobs BMW. In particular, Jeff maintains timely communication as to the status of work on my vehicle from intake through completion.

Went in for an oil change and while inspecting the car, we noticed a large hole in my exhaust. My car had recently just come out of warranty, but they offered to completely cover the cost and installation. My service advisor Jeff took great care of me and hooked me up with a great loaner car. The parts came in the next day and it was ready to go that same afternoon. Thanks Jeff and Bill Jacobs BMW.

Outstanding service thanks to John Stout. I brought my car in for what I thought would be a simple warranty issue but turned out to be more significant. John had to deal with my insurance company which entailed quite a bit of his time. Despite that he kept me informed every step of the way. He delivered on every promise and offered suggestions to help save money. They have implemented technology in a very helpful way. When an unexpected problem was discovered he was able to demonstrate it with a video which made it very clear. The repair was not ...

I had the best experience out of all the car dealerships I have taken any car at Bill Jacob's BMW. They provided a loaner car for just the possibility that my car would be under evaluation for several hours or longer. My car was evaluated as a standard courtesy By a shop foreman to determine what if any issues were present before the car was checked in to the service department. Out of all the places I have taken my BMW to Bill Jacob's was the only one to actually give a plausible diagnosis. My service advisor ,Jeff ...

I like to give thanks to Alex Flinn. He is really great with his customers. I have been dealing with him only the last few years and appreciate his great customer service.

Jeff was extremely helpful!

Nick was extremely helpful and knowledgeable in all the cars I was interested in. 5 star service all the way from beginning to end a

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Our experience at Bill Jacobs was outstanding. This is the sixth BMW we have purchased at Bill Jacobs. We also had a wonderful experience with Russ. This is the second BMW we have purchased with Russ’ assistance. Clearly we keep coming back. There is no pressure, honest, straight forward discussions, an efficient process and in the end, the acquisition of an incredible car.

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I had an awesome experience at Bill Jacobs! Russ and Mike were so helpful and easy to work with! They made sure the process of leasing my X5 was smooth and I didn't have any hiccups. Russ even drove the car out to me for delivery right after receiving it from the manufacturer. He kept me posted as the car was in development along the way. Gigi came with him to deliver the car and she was helpful as well. Overall great experience!!

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Thank you so much Bill you helped me a lot I appreciated for everything ! I Wish you all the best take care great price here

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We had a wonderful experience purchasing a car from this dealership. Friendly and courteous from the time we arrived until we left. Thank you again

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I just completed the purchase of my AMAZING BMW X3 with the team at Bill Jacobs and was so happy with the entire sales process. From my initial inquiry to the ultimate delivery of the vehicle to New York from Illinois, Mark Graffagna in sales and Daniel Dolce in the closing department were incredible to work with. They were both responsive in answering all of my questions, closing the transaction and coordinating with the freight company to ensure quick delivery. If I am ever in the market for another car, I would work with the Bill Jacobs team without any ...

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Working with the Bill Jacob's team was an excellent experience! I drove over 3 hours to see a vehicle. I was apprehensive that the information given over the phone was accurate (because of poor experiences in the past). I was pleasantly surprised! The information given was accurate, team was very friendly and professional - and they have a lot of vehicles to chose from. Jose was very knowledgeable about both suv's we drove. All questions were answered. They made it easy to want to purchase a car there. We love the suv and appreciate working with professionals. We'll ...

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I have been doing my regular SUV and Car service @ Bill Jacobs. Today Dean was the service adviser. since last year he has been the service adviser. it's a great experience to work with him. Dean has always provided the best customer service experience for me. I never feel intimidated or overwhelmed when speaking with Dean. I truly believe his automotive knowledge and expertise that gives me better in understanding why service items are needed. Thank you for giving me this opportunity to share my deep appreciation for Dean,

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Great experience with car buying. Bill is very knowledgeable, friendly and helpful. I would recommend this place. I also appreciated Khalil’s and Mike Alders help during the process. Thank you - I look forward to continued great experience with service and future purchasing.

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Buying a car from a few thousand miles away was a bit of a scary proposition, but Bill Earnest and the Bill Jacobs BMW team made the process super easy. I got a great price, great service, and a smooth process to purchase remotely.

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